At Rudraxpashupatinath, we are committed to delivering your orders safely, securely, and on time. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
2. Shipping Time
Estimated delivery timelines:
- India: 3–7 business days
- International Orders: 7–15 business days
Delivery times may vary depending on your location, courier availability, customs clearance, and unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before completing the order.
Free shipping offers may be available on selected products or promotional campaigns.
4. Order Tracking
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp so you can monitor your shipment status.
5. Delayed Deliveries
While we strive to ensure timely deliveries, delays may occasionally occur due to:
- Weather conditions
- Courier service disruptions
- Customs clearance delays
- Public holidays or natural events
We appreciate your patience and understanding in such situations.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of placing the order.
We are not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete addresses.
7. International Shipping
International customers may be required to pay customs duties, taxes, or import charges as per their country’s regulations. These charges are the responsibility of the customer.
8. Damaged Packages
If you receive a damaged package, please contact us within 48 hours of delivery with proper images and order details for assistance.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team through our website contact page.