At Rudraxpashupatinath, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

Information We Collect

We may collect personal details including:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information

  • Order history

How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Provide customer support

  • Improve our website and services

  • Send order updates and promotional communications

  • Prevent fraudulent activities

Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Third-Party Services

We may use trusted third-party services for payment processing, shipping, analytics, and marketing. These providers only receive necessary information required to perform their services.

Cookies

Our website may use cookies to enhance your browsing experience and improve website functionality.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us through our website.

Return & Refund Policy

At Rudraxpashupatinath, customer satisfaction is our priority. Every product is carefully selected and packaged to ensure quality and authenticity.

Returns

Due to the spiritual and personal nature of Rudraksha products, we do not accept returns once the order has been delivered, except in the following situations:

  • Wrong product delivered

  • Damaged product received

  • Defective item received

Return Request

Customers must contact us within 48 hours of delivery with proper images and order details.

Refunds

Once the issue is verified, refunds or replacements will be processed within 5–7 business days.

Non-Returnable Items

The following items are non-returnable:

  • Used products

  • Customized products

  • Products damaged after delivery

Contact Support

For return or refund assistance, please contact our support team through the website.

Shipping Policy

We strive to deliver your orders safely and on time.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Shipping Time

Estimated delivery timelines:

  • India: 3–7 business days

  • International Orders: 7–15 business days

Shipping times may vary depending on location, courier services, and external conditions.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS.

Delays

Unexpected shipping delays due to weather, customs, or courier issues may occasionally occur.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect addresses.

Terms & Conditions

Welcome to Rudraxpashupatinath. By accessing our website and purchasing from us, you agree to the following terms and conditions.

Product Information

We aim to provide accurate product descriptions and images. However, slight variations in color, size, or appearance may occur due to the natural characteristics of Rudraksha products.

Pricing

All prices listed on the website are subject to change without prior notice.

Payments

We accept secure online payments through trusted payment gateways.

Intellectual Property

All website content including text, images, logos, and designs are the property of Rudraxpashupatinath and may not be copied or reused without permission.

Limitation of Liability

We are not liable for any indirect or incidental damages arising from the use of our products or website.

Changes to Terms

We reserve the right to update these terms at any time without prior notice.

Cancellation Policy

Orders can be cancelled within 12 hours of placing the order.

Once an order has been processed or shipped, cancellation requests may not be accepted.

Refunds for eligible cancellations will be processed within 5–7 business days.

Contact Information

If you have any questions regarding our policies, please contact us through our website contact page or customer support channels.