Refund & Return Policy

Last Updated: June 2026

At Rudra X Pashupatinath, customer satisfaction is important to us. We strive to provide authentic and high-quality spiritual products. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept return requests only under the following circumstances:

  • The product received is damaged during transit.

  • The product received is defective.

  • An incorrect product was delivered.

  • The item received is significantly different from the product ordered.

To be eligible for a return:

  • The request must be made within 7 days of receiving the product.

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned with its original packaging, tags, certificates (if applicable), and accessories.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Used or worn products.

  • Customized or personalized products.

  • Products damaged due to improper handling by the customer.

  • Items returned without original packaging or accessories.

  • Products purchased during special sales, clearance sales, or promotional offers unless received damaged or incorrect.

Due to the spiritual and personal nature of certain products, some items may not be eligible for return once delivered.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.

  • Provide clear photographs of the product and packaging for verification.

  • Once verified, we will arrange an appropriate resolution, which may include replacement, store credit, or refund.

4. Return Approval Process

  • All return requests are subject to inspection and approval.

  • We reserve the right to reject returns that do not meet the eligibility criteria outlined in this policy.

  • Approval of a return request does not automatically guarantee a refund.

5. Refunds

Once the returned product is received and inspected:

  • Approved refunds will be processed through the original payment method whenever possible.

  • Refund processing times may vary depending on the payment provider or banking institution.

  • Shipping charges, handling fees, and other service charges may be non-refundable unless the return is due to our error.

6. Replacement Policy

Where applicable, we may offer a replacement instead of a refund for:

  • Damaged products

  • Defective products

  • Incorrectly shipped products

Replacement availability is subject to stock availability.

7. Order Cancellation

Before Shipment

Orders may be cancelled before dispatch. Once approved, the refund will be processed according to the payment method used.

After Shipment

Orders that have already been shipped generally cannot be cancelled and will be governed by the return eligibility conditions outlined above.

8. Refused Deliveries

If a customer refuses delivery without a valid reason, shipping and handling charges may be deducted from any eligible refund amount.

9. Limitation of Liability

Rudra X Pashupatinath reserves the right to make the final decision regarding refunds, replacements, and return eligibility after reviewing the circumstances of each case.

10. Policy Updates

We reserve the right to modify or update this Refund & Return Policy at any time without prior notice. Changes become effective immediately upon publication on the website.

11. Contact for Returns and Refunds

For any return, replacement, or refund-related inquiries, please use the contact methods available on our website.

By placing an order with Rudra X Pashupatinath, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.